Refund & Cancellation Policy

Global Strategic Solutions, LLC

d/b/a Magnum Performance Labs | d/b/a Gold Standard Regenerative

1. Scope and Purpose

This Refund and Cancellation Policy (this "Policy") describes the circumstances in which fees you pay to Global Strategic Solutions, LLC, including its trade names Magnum Performance Labs and Gold Standard Regenerative (collectively, "GSS," "we," "our," or "us"), are refundable or non-refundable; how to cancel services; and how refunds are processed.

This Policy applies only to fees you pay directly to GSS for non-medical concierge, coordination, and related services. This Policy does not apply to fees paid to independent foreign medical providers, laboratories, surgeons, hospitals, hotels, airlines, travel insurance companies, or any other third party. Those fees are governed by the policies of the party to whom payment is made.

2. GSS Services and Fees

GSS provides marketing, education, coordination, and concierge services. Depending on the engagement, GSS may charge:

• consultation or intake fees;
• concierge service fees (travel coordination, scheduling, communication facilitation, and on-site or remote concierge support);
• deposit, retainer, or booking fees; and
• administrative and processing fees.

The specific fees that apply to your engagement, and whether each fee is refundable, will be set forth in your individual concierge services agreement or invoice. In the event of a conflict between this Policy and your individual agreement, your individual agreement controls.

3. Cancellation by You

You may cancel GSS services at any time by providing written notice to coo@goldstandardregenerative.com. Cancellation takes effect on the date we receive your notice. Refund eligibility depends on when you cancel and what services have already been delivered:

• Before any service is delivered: Fully refundable, less any non-refundable items listed in Section 5.
• After services have begun but before travel is booked: Refundable in an amount proportionate to the services not yet delivered, less any non-refundable items.
• After travel is booked but before travel begins: Refundable in the amount of GSS fees paid for services not yet delivered. Travel-related costs (Section 7) follow the terms of the underlying providers and may not be refundable.
• After travel begins: Generally non-refundable for services delivered. Pro-rata refunds for undelivered services may be considered in our reasonable discretion.

4. Cancellation by GSS

GSS may cancel services for any reason on written notice to you, including (without limitation) if:

• you breach any agreement with GSS or any policy referenced on the Site;
• the independent medical provider determines that you are not eligible for the requested procedure;
• the independent medical provider becomes unavailable, loses required licensure, or ceases operations;
• circumstances beyond GSS's reasonable control prevent performance (see Section 9); or
• we determine in good faith that providing services would be unlawful or would expose GSS or the client to unreasonable risk.

If GSS cancels services for reasons other than your breach, we will refund fees for services not yet delivered, less any non-refundable items and less travel-related costs already incurred that are not recoverable from third-party providers.

5. Non-Refundable Items

Except where required by applicable law, the following items are non-refundable:

• consultation or intake fees once a consultation has occurred;
• administrative and processing fees once incurred;
• fees for time GSS personnel have already spent on your matter;
• third-party costs already incurred on your behalf and not recoverable (translations, visas, document procurement, courier services); and
• travel costs as governed by the underlying provider (Section 7).

We will identify non-refundable amounts on your invoice at the time of payment.

6. Medical Ineligibility Determination

If the independent medical provider determines, in its medical judgment, that you are not eligible to undergo the procedure you sought (whether for reasons relating to medical history, lab results, contraindications, or otherwise), the following applies:

• GSS coordination fees for work already performed remain payable;
• future-dated GSS fees not yet incurred will be refunded;
• travel-related costs follow the terms of the underlying provider; and
• medical fees you paid to the provider follow the provider's policies, not GSS's.

GSS does not have authority to direct the medical provider's eligibility determination and does not refund medical fees on the provider's behalf.

7. Travel-Related Costs

Travel-related costs, including airfare, lodging, ground transportation, travel insurance, and similar items, are governed by the policies of the airline, hotel, insurer, or other provider you booked with (whether directly or through GSS). Cancellation, change, and refund rules vary by provider and fare class. GSS does not control and is not responsible for the refund decisions of third-party travel providers.

Where GSS books travel on your behalf, we will pass through to you any refunds we receive from the travel provider, less any service fees we have disclosed.

8. How to Request a Refund

To request a refund, please send a written request to coo@goldstandardregenerative.com including:

• your full name;
• the dates and description of services;
• the amount and method of payment; and
• the reason for the refund request.

We will respond within ten (10) business days. Approved refunds are processed within fifteen (15) business days of approval and are issued to the original payment method where possible.

9. Force Majeure

Where GSS cannot perform services due to circumstances beyond its reasonable control, including (without limitation) natural disasters, pandemic, war, civil disturbance, border closures, governmental action, or supplier failure, we will refund fees for services not yet delivered, less any non-refundable items and less travel-related costs already incurred that are not recoverable from third-party providers. We will not be liable for any consequential or incidental damages.

10. Chargebacks and Payment Disputes

If you have a concern about a fee, please contact us before initiating a chargeback or payment dispute with your card issuer or bank. We will work in good faith to resolve any reasonable concern.

Filing a chargeback or payment dispute without first contacting us, or filing a chargeback after a refund has been issued or after services have been delivered as agreed, may result in suspension of services and recovery of disputed amounts (including reasonable costs).

11. State-Specific Rights

This Policy does not limit any non-waivable consumer protection right you may have under the law of your state of residence. Where applicable state law provides a more favorable refund right than this Policy, that state law controls to the extent of the conflict. California residents and others entitled to a statutory "cooling-off" or rescission right may exercise that right in accordance with applicable law.

12. Changes to This Policy

We may modify this Policy from time to time. The "Last Updated" date at the top of this Policy reflects the most recent revision. Material changes will be communicated through a notice on the Site. The Policy in effect at the time you paid governs the refund of that payment, unless a later version is more favorable to you.

13. Contact

Global Strategic Solutions, LLC
Attn: Client Services
Provo, Utah
Email: coo@goldstandardregenerative.com
Telephone: (385) 535-6027